Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
Ready to become a Wriker?
Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It’ll be your job to understand your customers’ goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way. Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen.
More about your team:
You will be part of the incredible Wrike Engagement Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”
How you’ll make an impact:
Understand customer use cases and work processes to provide the best guidance on how to optimise Wrike usage
Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
Maximise customer lifetime by helping them unlock the most product value
Drive the adoption across the customers’ teams
Drive Net Retention via up-sell and cross sell
You will achieve your best if you have:
1+ years of work experience in a customer facing role (Customer Success, Account Management, Customer Support, etc)
The ability to speak fluent English
Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
A keen business sense to discover and understand customer business objectives and pain points
A passion about teaching/instilling knowledge in others
Willingness to work the evening shift (Prepare to work evening shift (16:30 – 01:00))
A willingness to dive into technical details of a product to understand it thoroughly
Readiness to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals)
Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, a high degree of patience
Excellent organisation, note-taking, and time management skills
You will stand out with:
Having a problem solver mentality, being a critical thinker and generally curious
A passion for learning and improving every day, motivated to excel
Openness to receiving feedback, being coachable
Being a strong team player
Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
Being creative and innovative
Perks of working at Wrike:
25 days of holidays
Cafeteria (Benefit plus) 40,000 CZK annual budget
Meal vouchers 4000 CZK monthly
Sick leave compensation
Private healthcare membership (Canadian Medical)
Life Insurance plan
„Lítačka” transportation annual coupon reimbursement
Interview with a Recruiter
Your recruitment buddy will be Aisling Maher, Senior Recruiter
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike promotes a hybrid work mode and we meet in the office 3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
Approachable: We’re friendly, easy to get along with, considerate, and helpful.
Our culture and Values
Deliver Business Outcomes
Be better than the competition
Move fast. Then, move faster
Know our customers
We win together
Check out our LinkedIn Life Page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.